At Alayn.store, we are committed to ensuring that the shipping process is smooth and transparent. Here are the terms and information regarding our shipping process:
1. Order Processing
Order Cut-Off Time: 6:00 PM (EST) Monday to Friday.
Once your order has been successfully placed, we will process it within 1-3 business days.
Orders are not shipped on weekends or holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
In the case of large orders, processing may take a few more days. We will contact you if there is a significant delay.
2. Shipping Costs
Standard shipping is $6.99 for all orders.
3. Delivery Confirmation & Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your delivery.
4. Delivery Time
The estimated delivery time is 7-15 business days, depending on your location.
In some unforeseen circumstances such as weather conditions or logistical issues, there may be minor delays. If there is a delay, we will notify you via email.
5. Shipping Method
The shipping method will depend on the location and size of the product. We will choose the most suitable carrier to ensure timely delivery.
6. Lost Package
If your order is lost, please contact us for assistance, or you can contact the carrier directly to help you find the package.
7. Incorrect Shipping Information
If you discover that you have entered incorrect shipping information after your order has been shipped, please contact us immediately for assistance.
In the event that your order cannot be delivered due to incorrect information, you will be responsible for any additional costs incurred if the package is returned to the sender.
8. Returning the parcel to the sender
If the package is returned due to the buyer’s error (e.g., invalid address, recipient not receiving the item on time), the buyer will be responsible for paying the additional shipping costs for resending the item.
9. Address Accuracy
To avoid any delays or incorrect deliveries, please ensure that your shipping address is correct and complete.
We encourage you to double-check your payment and shipping information before placing your order, as we cannot change or cancel the order once it has been processed and shipped.
10. Contact Us
If you have any questions or concerns about your shipment, please feel free to contact our customer service team:
- Email: [email protected]
- Phone: +1 672 – 724 – 1236
- Address: 25 Raymond Rd, Colchester, VT 05446, US
- Hours of Operation: 8 AM – 6 PM (Monday to Friday, Closed Saturday and Sunday)