At Alayn.store, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are happy to assist you with the return and refund process. This policy is designed to ensure that you have an easy, transparent and worry-free shopping experience. Please refer to the terms below for more details on our returns and refunds process.
1. 30-Day Return Policy
At Alayn.store, you can request a return within 30 days of receiving your item. To be eligible for a return, your item must be in new, unused, unwashed condition with all tags still attached.
2. Return Process
To initiate the return process, please contact our customer support team via email at [email protected]. Once your request is approved, we will provide you with instructions on how to send your item back.
3. Return Shipping Costs
The cost of returning the item is the responsibility of the customer, unless we are at fault. Original shipping costs are non-refundable, and return shipping costs will be deducted from your refund if applicable.
4. Refund Processing Time
Once we receive the product and verify that it meets the return criteria, we will process the refund within 30 business days. The amount will be transferred back to your original payment method.
5. Canceling an order
You have the right to cancel an order within 24 hours of placing it, as long as the order has not been shipped. Please email [email protected] for a cancellation request to be processed.
6. Lost or delayed refund
If you have not received your refund within the expected time, please follow these steps: Check your bank account again. Contact your credit card provider or bank, as it may take some time for the refund to appear. If you have done all of the above and still have not received your refund, please contact us via email [email protected] for assistance.
7. Product Exchange
We only accept product exchanges in case of defective or damaged products. If you need to exchange for a similar product, please contact us via email [email protected].
8. Contact Us
If you have any questions about our return and refund policy, please contact us via email:
- Email: [email protected]
- Phone: +1 672 – 724 – 1236
- Address: 25 Raymond Rd, Colchester, VT 05446, US
- Hours of Operation: 8 AM – 6 PM (Monday to Friday, Closed Saturday and Sunday)