At Alayn.store, we strive to provide high-quality T-shirts and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy for details on how to return items and request a refund.
1. Eligibility for Returns
1.1 Timeframe
You have 30 days from the date of delivery to request a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
1.2 Condition of Items
To qualify for a return, your item must meet the following criteria:
- Unworn and Unwashed: The T-shirt must be in its original condition, free from signs of wear, washing, or damage.
- Original Packaging: The item must be returned in its original packaging, including any tags and labels.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
1.3 Non-Returnable Items
Certain items are not eligible for return:
- Gift Cards
- Final Sale Items: Items marked as final sale or clearance cannot be returned.
- Custom Orders: Personalized or custom-made T-shirts are non-returnable unless there is a defect or error on our part.
2. How to Initiate a Return
2.1 Contact Us
To initiate a return, please contact our customer service team at [email protected] with the following details:
- Order number
- Reason for return
- Photos of the product (if the item is defective or damaged)
Our team will review your request and provide you with further instructions on how to return your item.
2.2 Return Shipping
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective item).
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refund Process
3.1 Inspection
Once we receive your returned item, it will be inspected to ensure it meets the return criteria. We will notify you via email about the approval or rejection of your refund.
3.2 Refund Approval
If your return is approved, we will process your refund within 7-10 business days. The refund will be credited to your original payment method, either PayPal or Payoneer.
3.3 Partial Refunds
Partial refunds may be granted under the following conditions:
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned after the 30-day return period may be eligible for a partial refund at our discretion.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. We will guide you through the exchange process.
5. Return Exceptions
We reserve the right to refuse a return or exchange if:
- The item shows signs of wear, use, or has been altered in any way.
- The item was not purchased directly from Alayn.store (e.g., third-party sellers).
- The item was marked as a final sale.
6. Cancellations
Orders can be canceled within 24 hours of placement. After this period, we begin processing your order, and cancellations are not guaranteed. To cancel an order, please contact us immediately at [email protected] with your order details.
7. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: [email protected]
- Phone: +1 672 – 724 – 1236
- Address: 25 Raymond Rd, Colchester, VT 05446, US
- Hours of Operation: 8 AM – 6 PM (Monday to Friday, Closed Saturday and Sunday)