Frequently Asked Questions (FAQs)

Welcome to the Alayn.store FAQ page! Here, we’ve compiled answers to some of the most common questions our customers ask. We hope this helps you have a seamless shopping experience. If you don’t find the answer you’re looking for, please feel free to reach out to us.

Our physical store is open from 8 AM to 6 PM, Monday to Friday. We are closed on Saturdays and Sundays. Our online store is available 24/7, so you can shop with us anytime.

You can contact us via:

We aim to respond to all inquiries within 24 hours during our business hours.

We accept payments through PayPal and Payoneer. These payment options are secure and allow you to use various payment methods, including credit and debit cards, as well as bank transfers.

Placing an order with us is simple:

  1. Browse our collection and select the T-shirts you like.
  2. Choose your preferred size, color, and quantity, then click “Add to Cart.”
  3. Once you’ve added all your items to the cart, proceed to checkout.
  4. Follow the checkout instructions to complete your purchase using PayPal or Payoneer.

We offer a 30-day return policy for all unworn, unwashed, and undamaged items. Items must be returned in their original packaging with all tags attached. Please see our Refund and Return Policy page for more details on how to initiate a return.

We do offer exchanges for defective or incorrect items. If you need to exchange an item, please contact us at [email protected] or call +1 672 – 724 – 1236. For other exchanges, please return the item for a refund and place a new order.

Shipping times vary depending on your location:

Domestic shipping (US): Typically takes 3-7 business days.
International shipping: We do not currently offer international shipping. We will notify you of international shipping information once we begin international sales.

Please refer to our Shipping Policy page for more details on shipping methods and delivery times.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

If you receive a damaged or defective item, please contact us immediately at [email protected] or by calling +1 672 – 724 – 1236. Please include photos of the damage or defect, and we will arrange for a replacement or refund.

You can stay updated by subscribing to our newsletter. Simply enter your email address at the bottom of our website to receive the latest news on new arrivals, exclusive offers, and upcoming sales.

If you have any other questions, don’t hesitate to reach out to us. We’re here to help and ensure you have a great shopping experience at Alayn.store!