At Alayn.store, we aim to provide you with efficient and reliable shipping services for your T-shirt purchases. Please read our detailed shipping policy to understand our procedures, costs, and timelines.
1. Domestic Shipping
1.1 Shipping Locations
We currently ship orders only within the United States. Unfortunately, we do not offer international shipping at this time.
1.2 Processing Time
- Order Processing: All orders are processed within 1-3 business days (Monday to Friday). Orders placed after 3 PM EST will be processed the next business day.
- Shipping Time: After processing, your order will be shipped and typically delivered within 3-7 business days, depending on your location.
Please note that we do not process or ship orders on weekends (Saturday and Sunday) or during public holidays.
2. Shipping Costs
Standard Shipping
- Flat Rate: We offer a flat rate shipping fee for all domestic orders, which will be calculated and displayed at checkout. Typically $6.99 /order
- Free Shipping: Occasionally, we may offer free shipping promotions. These will be clearly stated on our website when available.
3. Delivery
3.1 Delivery Timeframe
Delivery times may vary depending on your location. Once your order is shipped, you will receive a confirmation email with tracking information. Typical delivery times are as follows:
- Standard Shipping: 3-7 business days
3.2 Tracking Your Order
After your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. Please allow 24 hours for the tracking information to update.
4. Shipping Carriers
We partner with reputable shipping carriers to deliver your orders safely and promptly. Our primary carriers include:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier used for your order will depend on your location and the shipping method selected at checkout.
5. Shipping Address
5.1 Accuracy
Please ensure that your shipping address is accurate and complete at the time of order placement. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
5.2 Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate address changes before your order is shipped, but we cannot guarantee changes can be made.
6. Delivery Issues
6.1 Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Alayn.store is not responsible for lost or stolen packages. If you believe your package was lost or stolen, please contact the carrier directly. We recommend choosing a secure delivery location or requesting signature confirmation for valuable orders.
6.2 Delayed Shipments
While we strive to ensure timely delivery, delays can occur due to factors beyond our control, such as weather conditions, carrier delays, or holiday peak times. We appreciate your patience during these times and will do our best to keep you informed of any significant delays.
7. Order Tracking and Notifications
7.1 Order Confirmation
Once your order is placed, you will receive an email confirmation with your order details.
7.2 Shipping Notification
After your order has been shipped, you will receive a shipping notification email, including your tracking number.
7.3 Delivery Notification
You will receive a final email notification once your package has been delivered.
8. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories. Please provide a physical address for delivery.
9. Contact Us
If you have any questions or concerns about your shipment, please feel free to contact our customer service team:
- Email: [email protected]
- Phone: +1 672 – 724 – 1236
- Address: 25 Raymond Rd, Colchester, VT 05446, US
- Hours of Operation: 8 AM – 6 PM (Monday to Friday, Closed Saturday and Sunday)